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Tourism Services and Distribution Management

Unit Code: LTT206




Duration

Contact Hours

Campus

Prerequisite

Corequisite

1 Semester

36 hours per semester (normally 3 hours per week)

Singapore

LTT100 Introduction to Tourism

Credit Points: 12.5 Credit Points


Related Course/s:

Effective 2010, current students refer to unit outline.
 
This is a prescribed unit of study in the Business Major/s. It may also be undertaken as a unit of study in any other Swinburne degree program, subject to the prerequisite and degree requirements.

Aims & Objectives:

The unit seeks to equip students with a thorough understanding of the diverse service components of the tourism industry and of the means by which the tourism product is ‘packaged’ and ‘distributed’ to the consumer. Combining both a theoretical and practical perspective the unit examines the factors that give rise to tourism flows and the operative units that facilitate the movement between two points. On-going sections of the unit encourage students to adopt a comprehensive perspective of the components of the tourism product to include less obvious elements such as gaming, shopping and entertainment.

Teaching Methods:

This unit will be taught in a variety of modes including face to face, online, distance and blended modes. Delivery of this unit may be through a mixture of lectures, tutorials, laboratories, seminars and online.

Assessment:

Research assignment 20 - 30%
Discussion paper 10 - 20%
Test 15 - 25%
Examination 45 - 55%
 

Generic Skills Outcomes:

This unit will provide discipline-based knowledge and professional capabilities and experiences contributing to students progress in attaining generic skills such as:
• analysis skills
• communications skills
• ability to work independently

Content:

• The evolutionary development of, and spatial patterns reflecting, international and domestic Australian leisure travel
• An overview of the air, water and land transport sectors on which leisure travel is dependent
• An analysis of the growth, diversity, current status, trends and problems of the hospitality sector, globally and in Australia
• An examination of service delivery in the context of the hotel industry
• A review of the management and marketing processes involved in organising meetings, conventions and special events
• Issues relating to the provision of gaming services
• An examination of shopping as a tourist activity with significant economic impact
• The distribution system of travel services, as well as the players involved and their roles
• The central role of travel agencies in this system and in the tourism industry as a whole

Reading Materials:

To be advised

Textbooks:

No prescribed text

Recommended Reading:

To be advised