Swinburne University of Technology - Melbourne Australia
Future Students - Courses
Duration
Contact Hours
Campus
Prerequisite
Corequisite
12 Weeks or equivalent
36 hours or equivalent
Hawthorn, Online
Credit Points: 12.5 Credit Points
This unit is a core unit in the Graduate Certificate of Business Management (Business Excellence), and an elective unit in specified Graduate Certificates of Business Management. The Graduate Certificate programs form the first year of the Master of Business Management .
This unit explores the dimensions of quality and excellence in the management of people and resources. The unit focuses on the importance of leadership and the management of human resources as a means to meeting organisational goals and developing a culture of continuous improvement. The aims of this subject are to: Examine how the organisation obtains and uses data, information and knowledge to support decision making Understand the effect of organisational culture on the achievement of organisational goals Examine how management initiatives contribute to superior performance and the achievement of purpose, vision and goals Develop students’ ability to analyse case studies of different organisations and to assess and score their comparative performances Provide students with an understanding of the role of quality management in achieving organisational goals
This unit explores the dimensions of quality and excellence in the management of people and resources. The unit focuses on the importance of leadership and the management of human resources as a means to meeting organisational goals and developing a culture of continuous improvement.
The aims of this subject are to:
Lectures, guest speakers, industry visits, case study analysis, online delivery
Individual assignment/report 30-50% Syndicate assignment/report and presentation 30-50% Case study analysis and/or group-based discussion 10-30%
Swinburne University of Technology (SUT) works to produce higher education graduates who are capable in their chosen professions, can contribute in an entrepreneurial and innovative way within their workplace or community, can operate effectively and ethically in their business life, and are adaptable and able to manage change. It is expected that graduates will leave with a diverse wealth of experiences and will have developed individual knowledge, abilities and attitudes commensurate with professional standards appropriate to the business and wider community. Within this context it is the intention that this Program will enable students to develop the following skills: · Teamwork skills · Analytical skills · Business research skills appropriate to addressing managerial challenges and problem solving · Problem solving and decision making skills · Ability to develop and adapt business models · Communication skills · Reporting and presentation skills · Strategic thinking skills · Ability to work independently · Ability to address unfamiliar problems · Ability to engage in critical enquiry and discussion · Ability to identify and address ethical matters in business
Swinburne University of Technology (SUT) works to produce higher education graduates who are capable in their chosen professions, can contribute in an entrepreneurial and innovative way within their workplace or community, can operate effectively and ethically in their business life, and are adaptable and able to manage change. It is expected that graduates will leave with a diverse wealth of experiences and will have developed individual knowledge, abilities and attitudes commensurate with professional standards appropriate to the business and wider community.
Within this context it is the intention that this Program will enable students to develop the following skills:
· Teamwork skills
· Analytical skills
· Business research skills appropriate to addressing managerial challenges and problem solving
· Problem solving and decision making skills
· Ability to develop and adapt business models
· Communication skills
· Reporting and presentation skills
· Strategic thinking skills
· Ability to work independently
· Ability to address unfamiliar problems
· Ability to engage in critical enquiry and discussion
· Ability to identify and address ethical matters in business
· Business excellence frameworks · Leadership and innovation · Customer and market focus · Product realisation · Processes, products and services · Excellence models for management of human resources · ISO models for management of human resources · OH&S requirements within quality models · Training and competency of human resources · Human resources management methodologies · Human resources within processes · Relationship of OH&S, environmental, risk management requirements to quality models · From certification to excellence and beyond – six sigma, lean and balanced scorecard as applied to management and HR · ISO31000:Risk management
· Business excellence frameworks
· Leadership and innovation
· Customer and market focus
· Product realisation
· Processes, products and services
· Excellence models for management of human resources
· ISO models for management of human resources
· OH&S requirements within quality models
· Training and competency of human resources
· Human resources management methodologies
· Human resources within processes
· Relationship of OH&S, environmental, risk management requirements to quality models
· From certification to excellence and beyond – six sigma, lean and balanced scorecard as applied to management and HR
· ISO31000:Risk management
Donna C. Summer (2009) Quality Management: Creating and Sustaining Organizational Effectiveness,Prentice Hall SAI Global, Australian Business Excellence Framework Baldrige National Quality Program Mihaela Kelemen,2003 ‘Managing Quality: Managerial and Critical Perspectives’ SAGE Publications Ryall, J. & Kruithof, J. (2001), The Quality Systems Handbook, SAI Global. Evans J. R., Lindsay W. M. (2008) ‘Managing for Quality and Performance Excellence’ 5th Edition, Thomson South Western Summers, J. & Smith, B. (2004), Communication Skills Handbook: How to succeed in written and oral communication, Wiley. Russell, J.P.; Arter, Dennis ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
Donna C. Summer (2009) Quality Management: Creating and Sustaining Organizational Effectiveness,Prentice Hall
SAI Global, Australian Business Excellence Framework
Baldrige National Quality Program
Mihaela Kelemen,2003 ‘Managing Quality: Managerial and Critical Perspectives’ SAGE Publications
Ryall, J. & Kruithof, J. (2001), The Quality Systems Handbook, SAI Global.
Evans J. R., Lindsay W. M. (2008) ‘Managing for Quality and Performance Excellence’ 5th Edition, Thomson South Western
Summers, J. & Smith, B. (2004), Communication Skills Handbook: How to succeed in written and oral communication, Wiley.
Russell, J.P.; Arter, Dennis ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
