Future Students - Courses

Quality Management in Manufacturing

Unit Code: HBP336

Duration	Contact Hours	Campus	Prerequisite	Corequisite
1 Semester	3 Hours per Week	Hawthorn	HBP228 Manufacturing Management	Nil

Credit Points: 12.5 Credit Points

Related Course/s:

A unit of study in the Bachelor of Business.

Aims & Objectives:

This unit develops the undertaking of quality management . It outlines the implementation of total quality management and the requirements of ISO9001:2000 in the Australian context.

Teaching Methods:

Lecture and Tutorial.

Assessment:

Assignments 40%; Group assignment 40%; Test 20%.

Generic Skills Outcomes:

Graduates are capable in their chosen professional areas:

Have pertinent skills and abilities.
Understand the relationship between theory and practice.

Graduates are entrepreneurial:

Have the ability to critically understand innovations and developments.

Content:

A unit focusing on the requirements of total quality management within an enterprise. The stages of quality progression are developed within a practical context from buyer beware through corrective, preventive and cost-based quality, to the requirements of serving the customer chain. Current quality demands on industry are reviewed and evaluated for impact on management systems.

This unit also covers the definition of quality, and competing through the dimensions of quality. The steps to ISO 9000.2000 accreditation and benchmarking are also discussed.

Textbooks:

Gaither, N & Frazier, G 2002, Operation Management, 9th edn, USA, South Western.

References:

Australian Standards on Quality System ISO 9000, 2000.
Camp, RC 1995, Business Benchmarking: Finding and Implementing Best Practice, Milwaukee, Quality Press.
Juran, JM 1988, Quality Control Handbook, 4th edn, New York, McGraw-Hill.