Swinburne University of Technology - Melbourne Australia
Future Students - Courses
Duration
Contact Hours
Campus
Prerequisite
Corequisite
12 Weeks or equivalent
36 hours or equivalent
Hawthorn, Online
Credit Points: 12.5 Credit Points
This unit is a core unit in the Graduate Certificate of Business Management (Business Excellence), and an elective unit in specified Graduate Certificates of Business Management. The Graduate Certificate programs form the first year of the Master of Business Management .
This unit introduces students to the theories, concepts and models of process improvement. Specifically this unit focuses on the ISO standards for quality and incorporates the criteria of the Australian Business Excellence Framework. Students will understand business diagnostics and tools to control and measure process improvement. The aims of this subject are to: Provide students with an understanding of the role of quality management in achieving organisational goals Apply the organisational self assessment model of the Business Excellence Framework (or a similar framework) to identify an organisation’s opportunities for improvement Apply the framework of Malcolm Baldrige Quality Model and the ISO process model to identify an organisation’s opportunities for improvement Prepare and present action plans to achieve planned outcomes
This unit introduces students to the theories, concepts and models of process improvement. Specifically this unit focuses on the ISO standards for quality and incorporates the criteria of the Australian Business Excellence Framework. Students will understand business diagnostics and tools to control and measure process improvement.
The aims of this subject are to:
Lectures, guest speakers, industry visits, case study analysis, online delivery
Individual assignment/report 30-50% Syndicate assignment/report and presentation 30-50% Case study analysis and/or group-based discussion 10-30%
Swinburne University of Technology (SUT) works to produce higher education graduates who are capable in their chosen professions, can contribute in an entrepreneurial and innovative way within their workplace or community, can operate effectively and ethically in their business life, and are adaptable and able to manage change. It is expected that graduates will leave with a diverse wealth of experiences and will have developed individual knowledge, abilities and attitudes commensurate with professional standards appropriate to the business and wider community. Within this context it is the intention that this Program will enable students to develop the following skills: · Teamwork skills · Analytical skills · Business research skills appropriate to addressing managerial challenges and problem solving · Problem solving and decision making skills · Ability to develop and adapt business models · Communication skills · Reporting and presentation skills · Strategic thinking skills · Ability to work independently · Ability to address unfamiliar problems · Ability to engage in critical enquiry and discussion · Ability to identify and address ethical matters in business
Swinburne University of Technology (SUT) works to produce higher education graduates who are capable in their chosen professions, can contribute in an entrepreneurial and innovative way within their workplace or community, can operate effectively and ethically in their business life, and are adaptable and able to manage change. It is expected that graduates will leave with a diverse wealth of experiences and will have developed individual knowledge, abilities and attitudes commensurate with professional standards appropriate to the business and wider community.
Within this context it is the intention that this Program will enable students to develop the following skills:
· Teamwork skills
· Analytical skills
· Business research skills appropriate to addressing managerial challenges and problem solving
· Problem solving and decision making skills
· Ability to develop and adapt business models
· Communication skills
· Reporting and presentation skills
· Strategic thinking skills
· Ability to work independently
· Ability to address unfamiliar problems
· Ability to engage in critical enquiry and discussion
· Ability to identify and address ethical matters in business
· Quality management theories, concepts, principles and models · Management principles in quality · Industry specific quality standards · Continuous improvement · Business excellence framework principles and practices · Business diagnostics · Data analysis · Control of measuring and monitoring devices · Control of nonconformity · Managing the ISO 9001 and ISO 9004 process models · Holistic diagnostic criteria · Comprehensive documentation of opportunities for improvement · Action plans to achieve required business outcomes · Auditing
· Quality management theories, concepts, principles and models
· Management principles in quality
· Industry specific quality standards
· Continuous improvement
· Business excellence framework principles and practices
· Business diagnostics
· Data analysis
· Control of measuring and monitoring devices
· Control of nonconformity
· Managing the ISO 9001 and ISO 9004 process models
· Holistic diagnostic criteria
· Comprehensive documentation of opportunities for improvement
· Action plans to achieve required business outcomes
· Auditing
Donna C. Summer (2009) Quality Management: Creating and Sustaining Organizational Effectiveness,Prentice Hall SAI Global, Australian Business Excellence Framework Baldrige National Quality Program Mihaela Kelemen,2003 ‘Managing Quality: Managerial and Critical Perspectives’ SAGE Publications Ryall, J. & Kruithof, J. (2001), The Quality Systems Handbook, SAI Global. Evans J. R., Lindsay W. M. (2008) ‘Managing for Quality and Performance Excellence’ 5th Edition, Thomson South Western Summers, J. & Smith, B. (2004), Communication Skills Handbook: How to succeed in written and oral communication, Wiley. Russell, J.P.; Arter, Dennis ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
Donna C. Summer (2009) Quality Management: Creating and Sustaining Organizational Effectiveness,Prentice Hall
SAI Global, Australian Business Excellence Framework
Baldrige National Quality Program
Mihaela Kelemen,2003 ‘Managing Quality: Managerial and Critical Perspectives’ SAGE Publications
Ryall, J. & Kruithof, J. (2001), The Quality Systems Handbook, SAI Global.
Evans J. R., Lindsay W. M. (2008) ‘Managing for Quality and Performance Excellence’ 5th Edition, Thomson South Western
Summers, J. & Smith, B. (2004), Communication Skills Handbook: How to succeed in written and oral communication, Wiley.
Russell, J.P.; Arter, Dennis ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
