Operations Management

Unit Code:HBS481

Credit Points	Duration	Contact Hours	Campus	Prerequisite	Corequisite
12.5 Credit Points	One teaching period	36 hours	Hawthorn, Sarawak	Nil	Nil

Credit Points

Duration

Contact Hours

Campus

Prerequisite

Corequisite

12.5 Credit Points

One teaching period

36 hours

Hawthorn, Sarawak

Nil

Related Course/s:

A core unit in the Master of Business Administration , Master of Business Administration / Master of Strategic Foresight (CMBF680) and Graduate Diploma of Business Administration (International) (CMBAS580) program.

Aims & Objectives:

This Unit critically examines the issues and techniques of Operations Management. It reviews the strategic importance of the operations function in delivering top quality products and services efficiently and effectively to meet the needs of clients and customers. It focuses on the three key operations management activities of operations design, operations planning and control, and operations improvement – all in a strategic context. The Unit also provides an opportunity for students to apply theory and technique to real examples drawn from literature, observed in every day life, and from students’ own experience. Contemporary issues in operations management, including operations and Corporate Social Responsibility, are also explored.

At the conclusion of this unit it is expected students will be able to:

Demonstrate a critical understanding of operations and quality management and strategy both in theory and in practice.
Describe and define the key theoretical and practice issues, decisions and processes involved in managing manufacturing and
service transformations.
Analyse and critically address complex issues in contemporary operations and quality management practice.

Teaching Methods:

Students attend three (3) hours per week for contact activities per unit.

Assessment:

Interim Assessments (Individual) 30%
Final Written Assignment (Individual) 70%

Generic Skills Outcomes:

This unit aims to achieve the following in our students:

Swinburne Skills
1. Analysis skills

2. Problem solving skills

3. Communication

4. Ability to tackle unfamiliar problems

5. Ability to work independently

Master of Business Administration skills
1. Analysis and modelling skills

2. Business model development skills

3. Strategic thinking skills

4. Ability to engage in critical enquiry and discussion

5. Ability to behave ethically and sustainably

Content:

1. Introduction to Operations Management and Performance
2. Operations Strategy
3. The Design of Process, Products and Services
4. Supply Network Design, Layout and Flow, and Process Technology
5. Job Design and Work Organization
6. Capacity Planning and Control
7. Inventory Planning and Control
8. Supply Chain Planning and Control
9. Enterprise Resource Planning
10. Lean Operations and Just In Time
11. Project Planning and Control
12. Quality Management and Control
13. Operations Improvement 14. Risk Management, Failure Prevention and Recovery
15. Managing Improvement and TQM approaches 16. Operations and CSR, Contemporary Issues in Operations Management

Reading Materials:

Students are advised to check the unit outline in the relevant teaching period for appropriate textbooks and further reading.