Hawthorn

Credit Points: 12.5 Credit Points

Aims & Objectives:

• To provide students with a thorough grounding in quality management principles;
• To develop students’ ability to apply knowledge of quality management systems and processes
• To develop students’ ability to provide leadership, commitment and active involvement in developing and maintaining an effective and efficient quality management system;
• To develop students’ ability to ensure that the resources essential to the implementation of the strategy and the achievement of the organisation’s objectives are identified and made available;
• To develop students’ ability to establish relationships with suppliers and partners to promote and facilitate communication to improve the effectiveness and efficiency of process that create value;
• To develop students’ ability to ensure the effective and efficient operation of realisation and support processes and the process network;
• To develop students’ ability to ensure effective and efficient measurement, collection and validation of data on the organisation’s performance and customer satisfaction;
• To develop students’ ability to monitor performance improvement actions to provide data for future improvements;
• To develop students’ ability to analyse data to improve the performance of the organisation.
  

Teaching Methods:

Assessment:

Generic Skills Outcomes:

• Graduates develop confidence through a range of structured learning experiences aimed at exploring subject areas and including the development of life-long learning skills;
• Graduates develop analytical skills and creativeness;
• Graduates develop an understanding of the conventional ways of seeking answers to particular problems, including use of library and other reference sources such as electronic information sources including the internet;
• Graduates develop both written and oral communication skills;
• Graduates develop individual and collaborative team work capacities;
• Graduates develop perspective and general knowledge by study of a variety of disciplines and of their relationship to another, forming an integrated, holistic understanding of quality management;
• Graduates develop an ability and willingness to adapt to change, given the turbulent, competitive and volatile nature of many businesses;
• Graduates develop a broad understanding of the business and social environment, and especially its global and complex nature;
• Graduates develop skills and attitudes conducive to lifelong learning.
  

Content:

• Quality management principles and concepts;
• Quality management systems and their uses;
• Use of quality management principles;
• Continuous improvement techniques;
• Product realisation;
• Design and development of processes;
• Control of measuring and monitoring devices;
• Control of nonconformity;
• Analysis of data;
• Improvement processes.

Reading Materials: