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Information and Knowledge Management

Unit Code: HIT3478




Duration

Contact Hours

Campus

Prerequisite

Corequisite

1 Semester or equivalent

36 Hours

Hawthorn

Nil

Credit Points: 12.5 Credit Points

Related Course/s:

A unit of study in the Bachelor of Business Information Systems, Bachelor of Science (Computer Science and Software Engineering), Bachelor of Information Technology, Bachelor of Science (Information Technology) and Bachelor of Science (Professional Software Development)

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Aims & Objectives:

This unit is designed to facilitate students’ learning of key Knowledge Management (KM) principles, and to investigate the proliferation of KM practices today for organizational learning.

Learning Outcomes
By the end of the unit of study, students should be able to:

  • Describe the nature of knowledge and the way in which it is created
  • Describe a set of knowledge management (KM) processes
  • Identify and describe the nature and scope of KM
  • Describe some recent examples of the application of KM principles and the degree to which successful outcomes were achieved
  • Describe ways in which computer-based information systems (CBISs) may facilitate KM practice and the critical importance of this contribution
  • Apply principles learnt to personal and group knowledge management

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Teaching Methods:

Lectures (24 hrs) and tutorials (12 hrs)

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Assessment:

Tutorial participation, Presentation and Report, Examination

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Content:

The following issues are explored:

  • The nature of knowledge, knowledge creation and KM processes
  • Kinds of knowledge and their interaction
  • The organizational context of KM
  • Guidelines for undertaking personal, group and corporate knowledge management
  • The contribution of IT to KM practice
  • The social technical and business orineted views of KM
  • The establishment of change programmes to introduce corporate KM
  • The role of KM is corporate strategic management and achieving competitive advantage
  • Review of some published case studies

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References:

A number of relevant journals are available in electronic form via the Swinburne library home page. These include:

  • Communications of the ACM
  • Decision Sciences
  • Harvard Business Review
  • IBM Systems journal (particularly vol. 40, iss. 4)
  • Information Strategy: the Executive's Journal
  • Information Systems Management
  • KM review
  • Organizational Dynamics
  • Sloan Management Review.
Jashapara, A, Knowledge Management, an Integrated Approach, Prentice Hall, Harlow, Essex, UK, 2004

Geoff, T & Jones, T, Introduction to Knowledge Management, Burlington MA, Butterworth Heineman, 2003

Awad, EM & Ghaziri, HM, Knowledge Management, Pearson Education Inc. 2004

Barnes, SE, Knowledge Management Systems: Theory and Practice. Thomson Learning, 2002

Coakes, E, Willis, D & Clarke, S, Knowledge Management in the SocioTechnical World: The Graffiti Continues, London: Springer, 2002

Firestone, M & McElroy, MW, Key Issues in the New Knowledge Management, Butterworth Heinemann, 2003

President and Fellows of Harvard College, Harvard Business Review on knowledge management, Boston, Mass.: Harvard Business School Press, 1998

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