1 Semester

36 Hours

Hawthorn, Sarawak

Nil

Nil

Credit Points: 12.5 Credit Points

Related Course/s:

A unit of study in the Bachelor of Business Information Systems, Bachelor of Business Information Systems/Bachelor of Business and Bachelor of Information Technology.

Aims & Objectives:

Students who complete this unit of study should be able to:

• Demonstrate skills in the installation, configuration, and operation of the personal computing and basic networking technologies.
• Demonstrate skills in the interaction of information technology hardware and software components.
• Demonstrate the technology of the Internet and World Wide Web.
• Demonstrate programming for the World Wide Web and associated technologies.
• Apply and demonstrate the demands in providing information technologies support to an organisation with a particular focus on the operation of organisation's computer helpdesk.
• Demonstrate skills in liaising with end users, providing customer service.

Teaching Methods:

Lecture (24 hrs), Laboratory/Tutorial (12 hrs)

Assessment:

Assignments, Final Examination

Generic Skills Outcomes:

The graduate attributes which relate to this unit of study help to produce graduates who are capable in their chosen professional areas by:

• Being informed and knowledgeable about data communication technologies.
• Having the ability to engage in informed critical inquiry.

Operate effectively in work and community by:

• Having the ability to work both independently and collaboratively.
• Having the ability to effectively communicate via written reports.

Are adaptable and manage change by:

• Showing good organization skills in completion of work requests.

Are aware of environments by:

• Having the ability to conduct valuable research.
• Having respect for expression of different points of view.

Are entrepreneurial by:

• Applying all the skills gained during this unit.

Content:

This course will cover:

• Introduction to Personal Computer Technology.
• Personal Computer hardware basics.
• Selection, installation and upgrading of operating systems and system applications for Personal Computers.
• Usage, installation and implementation of basic computer networks.
• Implementation approaches to database technologies.
• Introduction to basic programming techniques for the Web.
• Introduction to HTML, DHTML and XML.
• Introduction to Web development tools, server side protocols and languages.
• Management of an organisations help desk function.
• Development and operation of the personal computer Standard Operating Environment for an organisation.
• Approaches to Personal Computer rollout within an organisation.
• Customer management and interpersonal skills, task and job management.

Reading Materials:

Evans, A et al., Technology In Action - Introductory, 2nd edn, Prentice-Hall, 2005.

References:

Discovering Computers 2007 or 2008, Shelly, Cashman et al., Thomson Course Technology
Principles of Information Systems: Stair, Moisiadis et al, Thomson Course Technology, 2008
Computing Concepts: Haag, Cummings, Rea; McGraw-Hill; 2004
New Inside the PC: Norton & Clark, SAMS, 2002
Networking Basics: Ciccarelli et al., Wiley 2008
Teach Yourself TCP/IP: Casad & Willsey, SAMS, 1998
MCSA/MCSE Windows XP Professional Study Guide: Donald & Chellis; Sybex, 2005
Any guide on HTML and CSS;