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Human Factors & Communication

Unit Code: HES1910




Duration

Contact Hours

Campus

Prerequisite

Corequisite


1 Semester

48 hours (4 hours per week)

Hawthorn


Nil


Nil

Credit Points: 12.5 Credit Points

Related Course/s:

A unit of study in the

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Aims & Objectives:

The aim of this unit is to facilitate an understanding of some of the essential skills necessary in the modern workplace.

After successfully completing this unit students should be able to;
 
1. Demonstrate an understanding of essential written, oral and presentation skills, communication and teamwork.
2. Explain and discuss the complexities of human behaviour and communication in organisations,
3. Identify principles of change management, conflict resolution and cultural diversity.
4. Explain and discuss the application of information technology and commonly used office software suites in the workplace.
5. Describe some introductory aviation human factors concepts and illustrate their importance in the aviation environment.

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Teaching Methods:

Classroom based

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Assessment:

Assignments (worth 50%)
Examination (worth 50%)

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Generic Skills Outcomes:

  • teamwork skills,
  • analysis skills,
  • problem solving skills,
  • communications skills,
  • ability to tackle unfamiliar problems, and
  • ability to work independently.

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Content:

Structure and Organisation Operation
  • Types of meetings
  • Chairing meetings
  • Effective conduct of meetings
  • Organisational roles, responsibilities and cultures
  • Multi-cultural environments.
Interpersonal Skills
  • Types of behaviour
  • Teamwork and group strategies
  • Peer learning (learning communities)
  • Types of presentation
  • Conflict resolution
  • Oral and written reporting
  • Study skills
  • Role playing
  • Employment interview techniques.
Organisational Skills 
  • Filing & correspondence management
  • Product control
  • Program Evaluation Review Technique (PERT).
  • Referencing documents.

Information Technology

  • Role of information technology and the use of computers
  • Word processing
  • The Internet as a resource
  • Using Microsoft PowerPoint

Aviation Human FactorsI

  • Introductory overview of human factors
  • Workload management
  • Effects of stress and stress management
  • Memory
  • Safety management concepts.
  • Safety culture.
 
 

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Textbooks:

Nil.

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References:

Dwyer, J. (2002). The Business Communications Handbook, 6th ed. Pearson, French's Forest
Robbins, S., Bergman, R., Stagg, I. and Coulter, M. (2003). Management, 3rd ed. Pearson, French's Forest.
Covey, S. (1989). The Seven Habits of Highly Effective People, Melbourne Business Library, 1989.
Hawkins, F.H. (1993). Human Factors in Flight, 2nd edn., Ashgate, Aldershot.
Pease, A., Jacubowski, P and Garner A. (1985). Talk Language, Pease Training Corp.
Tyson, B.T. (1998). Working with Groups, 2nd edn., Macmillan Education Australia.

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