1 Semester or equivalent

36 Hours

Hawthorn

Nil

Credit Points: 12.5 Credit Points

Related Course/s:

A unit of study in the Master of Information Technology, Master of Information Technology (Professional Computing),  Master of Information Technology Business Analysis, Graduate Diploma of Information Technology Business Analysis, Graduate Certificate of Information Technology Business Analysis and Master of Technology (Information Technology)

Aims & Objectives:

• Define and describe the concepts and history of business process, business process value, business process improvement, business process reengineering and workflow
• Demonstrate by example the benefits of conceptualising an organisation in terms of its core business processes, and articulating a process architecture that ensures an alignment between processes and strategy
• Compare and evaluate different methods, tools and techniques to identify, model and redesign business processes
• Articulate the transformations and decisions required to convert an 'As-Is' process model into a ' To-Be' model
• Show by example how the introduction of IS/IT-enabled process automation and process improvement can facilitate innovation in contemporary organisations
• Given an organisational scenario, make a recommendation for the deployment of appropriate process improvement technologies and evaluate their impact on the organisation

Teaching Methods:

Lecture (24 hrs), Seminar or Tutorial (labs) (12 hrs)

Assessment:

Tutorial activity, Group Assignments, Examination

Generic Skills Outcomes:

Students will be provided with feedback on progress in attaining the following Key Generic Skills:

• teamwork skills
• analysis skills
• problem solving skills
• communications skills
• ability to tackle unfamiliar problems
• ability to work independently

Content:

• Business Process Elements, Notation
• Business Process Modelling & Redesign
• Business Process Performance Analysis
• Business Process Automation
• Business Process Improvement
• Business Process Architecture
• Value Chain
• Business Process History
• Business Process Quality

References:

Bruce Silver, “BPMN Method and Style: A levels-based methodology for BUSINESS PROCESSM process modeling and improvement using BPMN 2.0”, Cody-Cassidy Press, 2009

Thomas Allweyer, “BPMN 2.0 : introduction to the standard for business process modeling”, Norderstedt, Germany : Hertsullung und Verlag ; Books on Demand GmbH, 2009

Stephen A. White, Derek Miers, “BPMN modeling and reference guide : understanding and using BPMN”, Lighthouse Point, Fla. : Future Strategies Inc., 2008.

Martyn A. Ould, “Business process management : a rigorous approach”, Tampa, Fla. : Meghan-Kiffer Press, c2005.