Swinburne University of Technology - Melbourne Australia
Future Students - Courses
Course Description:
This qualification will provide you with the skills and knowledge to work as a hospitality manager in a variety of settings. Learn human resources, customer service, business and Occupational Health and Safety (OH&S) skills to manage staff and business effectively. You will undertake hands-on training during practical workplace programs. Intensive workshops will focus on sustainability concepts, development issues and their impact on people and the natural environment.
Aims & Objectives:
After completing this course you will possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial skills to plan, carry out and evaluate your own work and/or the work of your team.
Course Structure:
You must complete 23 Core units and 16 Elective units.
Units of Study:
Core units:General Studies:SITXCOM001A Work with colleagues and customers SITXCOM002A Work in a socially diverse environmentSITXCOM003A Deal with conflict situationsSITXGLC001A Develop and update legal knowledge required for business complianceCustomer Service:SITHIND003A Provide and coordinate hospitality serviceSITXCCS002A Provide quality customer serviceSITXCCS003A Manage quality customer serviceFinance:SITXFIN003A Interpret financial informationSITXFIN004A Manage finances within a budgetSITXFIN005A Prepare and monitor budgetsHuman Resources:SITXHRM001A Coach others in job skillsSITXHRM003A Roster staffSITXHRM005A Lead and manage peopleSITXHRM007A Manage workplace diversityInventory Control:SITXINV001A Receive and store stockSITXINV002A Control and order stockBusiness Management:SITXMGT001A Monitor work operationsSITXMGT002A Develop and implement operational plansSITXMGT006A Establish and conduct business relationshipsOccupational Health & Safety:SITXOHS001A Follow health, safety and security proceduresSITXOHS002A Follow workplace hygiene proceduresSITXOHS004A Implement and monitor workplace health, safety and security practicesSITXOHS005A Establish and maintain an OHS systemElective units:BSBCMN205A Use business technologySITHFAB001A Clean and tidy bar areasSITHFAB002A Operate a barSITHFAB003A Serve food and beverage to customersSITHFAB004A Provide food and beverage serviceSITHFAB005A Provide table service of alcoholic beveragesSITHFAB009A Provide responsible service of alcoholSITHFAB012A Prepare and serve espresso coffeeSITHIND001A Develop and update hospitality industry knowledgeSITXADM004A Plan and manage meetingsSITXFIN001A Process financial transactionsSITXHRM002A Recruit, select and induct staffSITXHRM006A Monitor staff performanceSITXOHS003A Identify hazards, and assess and control safety risksSITXEVT001A Develop and update event industry knowledgeSITXEVT002A Provide event staging support
Career Opportunities:
Employers are recognising the business benefits of operating in ways that deliver good outcomes for people and the environment. Employment opportunities exist in various areas of hospitality such as restaurants, hotels, catering operations, motels, clubs, pubs, cafes and coffee shops. Possible job titles may include: restaurant managerkitchen manager front office manager housekeeper chef sous chef gaming managerhotel/motel managerunit manager (catering operations)
Entry Requirements:
There are no prerequisites for entry to this qualification.
Course Fees:
Details of the fee structure and TAFE course fees can be found at www.swinburne.edu.au/fees
Application Procedure:
Apply directly to Swinburne following the step-by-step instructions on our How To Apply website.
Further information:
Submit an Online Enquiry Tel: 1300 ASK SWIN (1300 275 794)Email: study@swinburne.edu.au
