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Certificate IV in Frontline Management

Course Code: MBSB40807 CRICOS Code: 064855A

Duration	Campus and Intake	Fee*
6 Month/s	Hawthorn (Term 1, Term 3)	A$6,100 (total for 2012)

*The indicative course fees shown in Course Search apply to international students studying on-campus in Australia for the relevant year only. They are based on a standard study load per year. However, please note that fees are assessed according to a student's study load in each semester, and variation to study load will result in an adjustment to tuition fees. All fees are subject to annual review and may be adjusted.

About the course

This qualification is suited to those who wish to develop skills and knowledge in supervising others, managing operations, building effective work teams and excellent customer service.

Course Description:

The Certificate IV in Frontline Management provides entry level skills and knowledge of management. As a graduate, your career path will include supervisiory and team leadership roles in large and small organisations. You may already have technical qualifications but need additional management skills to advance your career. Alternatively, the qualification is a pathway to the Diploma of Management and higher education.

Aims & Objectives:

This certificate offers a broad range of study areas relevant to current business needs, including recruitment and induction of staff, operational planning, team work, customer service, managing risk, occupational health and safety and budgeting.

Course Structure:

On-campus full-time and part-time programs

The full-time program is designed for post VCE students seeking entry level employment or a pathway to the Diploma and higher education.
The part-time evening program is designed for the currently employed who want to support their career path with a management qualification.

Online

The online course of study is suitable for self-directed learners seeking or building a career in management. Applicants applying for the online course should visit the website at http://www.tafe.swinburne.edu.au/online/resources/business.html.

Traineeships
Traineeships in the Certificate IV in Frontline Management are available for people whose workplace will support their learning at work .

Enterprise programs

The qualification can be customised to enterprise requirements for those working within organisations who wish to further develop management skills and knowledge. Typically, the program begins with a training needs analysis and skills assessment followed by customisation of training and assessment to ensure the program meets the strategic goals of the organisation. Learning interventions may include project-based learning, coaching, mentoring, workshops, self-paced and online learning materials. These programs are designed to provide return on training investment. Just ask us.

(International students are required to study full-time and on campus.)

Units of Study:

A total of ten units are required, four core and six electives.

Core units
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness

Full and part-time mode elective units*
BSBCUS401A Coordinate implementation of customer service strategies
BSBHRM402A Recruit select and induct staff
BSBRES401A Analyse and present research information
BSBRSK401A Identify and apply risk management processes
BSBSUS301A Implement and monitor environmentally sustainable work practices
SITXFIN005A Prepare and monitor budgets

Online mode elective units
BSBCUS401A Coordinate implementation of customer service strategies
BSBHRM402A Recruit select and induct staff
BSBREL401A Establish networks
BSBRES401A Analyse and present research information
BSBRSK401A Identify and apply risk management processes
BSBSUS301A Implement and monitor environmentally sustainable work practices
SITXFIN005A Prepare and monitor budgets

Additional units are available for industry delivery which can be tailored to organisational requirements within the Training Package qualification rules.

*International students are required to study full-time and on campus.

Employment Outcomes

Career opportunities:

Employment as a coordinator, supervisor or team leader in a large organisation or small business.

How To Apply

How to apply:

Apply for this course by following the step-by-step process on our How to Apply page.

English Language Requirements:

Satisfactory completion of the Swinburne College English for Academic Purposes Upper Intermediate level certificate at the Pathways level (EAP 4: Pathways -60%); OR, obtaining a minimum IELTS overall band of 5.5 (Academic Module) with no individual band below 5.0; OR, a TOEFL (Paper-based) minimum score of 527 (with a Test of Written English (TWE) score of 4.5); OR, a TOEFL Computer-based) minimum score of 196 (with Written Writing score of 4.5); OR, a TOEFL (Internet-based) minimum score of 71 with no band less than 18.

Refer to the English Language Requirements website for further information.

Find Out More

For further information:

Enquire online: http://www.swinburne.edu.au/international/enquiry

Email: international@swinburne.edu.au

Phone:
+613 8676 7002 (outside Australia)
Freecall 1800 897 973 (within Australia)

Information Sessions:

Visit our Meet Us page to see when we are visiting your home country (or here in Australia)

Scholarships:

A range of scholarships are available to international students, visit our Scholarship Page for details.